Help center / FAQs
Useful answers, without the maze.
A practical guide to Webilia, its WordPress products, services, support, and account.
Webilia
What does Webilia make?
Webilia develops WordPress themes, plugins, and extensions for website creators, agencies, and businesses.
Which products are part of Webilia?
Listdom helps build directory and listing websites, DayTidy supports booking workflows, and Vertex Addons extends Elementor with focused building blocks.
Does Webilia also offer services?
Yes. We help with visual identity, web design, speed optimization, content creation, SEO, social media, Google Ads, and WordPress on Cloud.
Where is my Webilia account?
My Webilia is the central account for users of Webilia products. Visit my.webilia.com to access your account.
Products
What is Listdom?
Listdom is a WordPress directory and listing plugin for businesses, real estate, classifieds, services, events, and other searchable experiences.
How do I install a Webilia product?
Install a product from your WordPress dashboard or upload its ZIP file, then follow the product documentation for activation and setup.
Can I customize the products?
Yes. Product settings, layouts, shortcodes, widgets, and documented extension points help you adapt the products to your project.
Are the products responsive?
Webilia products are built for modern WordPress websites and are designed to work across desktop and mobile experiences.
Where can I find documentation?
Visit docs.webilia.com for setup guidance, product references, and technical documentation.
Services and support
Can you work with an existing WordPress website?
Yes. We can improve an existing website or plan a new foundation around your content, audience, and goals.
What does a speed optimization project include?
We review assets, scripts, plugins, templates, caching, CDN delivery, and server performance, then prioritize practical improvements.
How do I contact support?
Open Messenger from the Support or Contact page and include the product, website context, and a clear description of the issue.
How quickly does support respond?
The support team typically responds within one business day. Response times can vary with complexity and support coverage.
Does support include custom development?
Product guidance and basic configuration help are part of support. Larger customizations can be scoped as a separate service.
Purchases and policies
Do you offer refunds?
Eligible product purchases may be refundable within the applicable 30-day period. See the Terms and Conditions for the governing details.
What happens after I purchase?
Your account gives you access to the applicable downloads, license information, updates, and support options.
Where can I read the policies?
See the Terms and Conditions and Privacy Policy linked in the footer for the current rules and information practices.